Shipping Policy
Shipping Policy
Welcome to The Store Online. We are committed to delivering your orders as quickly and efficiently as possible. Because we partner with premium Australian suppliers, our shipping process is designed to be reliable and transparent.
1. Shipping Locations
We currently only ship to addresses within Australia. At this time, we do not offer international shipping.
2. Processing & Dispatch Times
• Order Processing: Most orders are processed and dispatched within 1–2 business days after full payment is received.
• Payment Confirmation: Please note that items are only dispatched once payment has been cleared (typically 1–2 days depending on your payment method).
3. Estimated Delivery Timeframes
Delivery times vary depending on your location in Australia and the specific supplier’s warehouse location. While we cannot guarantee delivery on specific dates, the following are general estimates after dispatch:
• Metro Areas: 3–7 business days
• Regional Areas: 5–10 business days
• Remote Areas: 7–14 business days
Note: Delivery timeframes begin once the item has been dispatched from the supplier’s warehouse, not from the moment the order is placed.
4. Shipping Rates
Shipping costs are calculated at checkout based on your delivery postcode and the weight/size of the items in your order. We use a tiered shipping system to ensure you receive the most competitive rates available for your specific zone.
5. Delivery Partners
To provide the best service, our suppliers use a variety of trusted Australian couriers, including but not limited to:
• Australia Post
• Aramex
• Allied Express
• Toll/Team Global Express
• Couriers Please
• Direct Freight Express
6. Tracking Your Order
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier’s website. You can use this to monitor the progress of your delivery in real-time.
7. Important Delivery Notes
• PO Boxes: Many of our couriers (such as Aramex, Allied Express, and Border Express) cannot deliver to PO Boxes. Please provide a physical residential or business address to avoid delays.
• Authority to Leave (ATL): Some couriers may have an “Authority to Leave” service. If a safe place is not available, the driver will typically leave a calling card with instructions for redelivery or collection from a local depot.
• Address Changes: Once an order is placed, we are often unable to change the delivery address. If you have entered the wrong address, please contact us immediately. If the order has already been processed, it may need to be cancelled and resubmitted, which may incur additional fees.
8. Order Cancellations
If you wish to cancel an order, please contact our support team as soon as possible. We can only cancel orders that are still in the “Processing” stage. Once an item has been dispatched, it must follow our Standard Returns Policy.
Need Help?
If you have any questions about your delivery or need assistance with a tracking number, please reach out to our customer service team at:
info@thestoreonline.com.au