Effective Date: 1 September 2025

At Thestoreonline.com.au, we work with trusted suppliers and shipping partners to deliver your order safely and efficiently. Please read our Shipping Policy carefully to understand how we process and ship your orders.

1. Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

2. Shipping Times

As we operate through multiple wholesale suppliers, delivery times may vary depending on the supplier’s location and stock availability.

Standard Shipping (Australia): 7–21 business days.

International Shipping (if offered): 10–30 business days.

Note: These are estimated timeframes. Actual delivery times may be longer due to customs delays, courier backlogs, or unforeseen circumstances.

3. Shipping Costs

Shipping fees are calculated at checkout and vary depending on product, supplier, and destination.

Some products may qualify for free shipping — this will be clearly noted on the product page.

4. Tracking Your Order

Most orders include tracking details, which will be provided via email once available.

Some suppliers may not offer real-time tracking. In such cases, our customer support team will assist you with delivery updates.

5. Delays & External Factors

We are not responsible for delays caused by:

Customs clearance processes.

Public holidays or peak shipping periods.

Natural disasters, pandemics, or courier service disruptions.

We will do our best to support you if your order is delayed.

6. Lost or Missing Parcels

If your parcel has not arrived within 30 business days of shipment, please contact us at info@thestoreonline.com.au with your order number.

We will investigate with the supplier or courier and provide a solution (replacement or refund) where appropriate.

7. Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for lost parcels due to incorrect or incomplete addresses provided by the customer.

8. International Orders

If we offer international shipping:

Customers are responsible for any customs duties, taxes, or import fees charged by the destination country.

We recommend checking local import regulations before placing an order.

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: info@thestoreonline.com.au

Phone: 1300 999 599

Mail: Suite 1100, 1 Barratt St, Hurstville, NSW 2220, Australia

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